Alameda Pet Hospital logo
2020 Winner of Alameda Magazine's Best Veterinary Clinic Award.


Cat using cell phone.

Why is it so difficult to get an appointment?

As many of you have experienced, scheduling an appointment in the veterinary industry is not easy. All veterinary hospitals are experiencing higher-than-normal appointment loads. Many new households have adopted pets and emptied out the shelters during the pandemic. There is also a national veterinary shortage, as many veterinarians and team members cut have back their hours to tend to their families, with distance learning and health concerns. Curbside care also takes more time, and appointments have had to be adjusted to account for the added time running out to the parking lot to obtain histories, escort animals, and dispense medications. Please be patient with us as we are doing our best to serve you and your pets.

Please note that we are prioritizing our existing clients for appointments, and we are accepting new clients on a limited basis. For routine wellness and vaccine appointments, we recommend scheduling them months-out. If your veterinarian recommends a consult with a local specialist, we urge you to make these appointments NOW. They, too, are booking out.

When calling in to Alameda Pet Hospital, you can select one of the following options:

  • PRESS 1 - for a medical EMERGENCY or go to the nearest emergency room.
  • PRESS 2 - to CHECK IN for a doctor appointment, tech appointment, or surgical procedure.
  • PRESS 3 - to pick up food or medication or to drop off/pick up a boarding animal.
  • PRESS 4 - to refill medications.
  • PRESS 5 - if you have a follow-up question about a procedure or exam.
  • PRESS 6 - if you are an EXISTING CLIENT and would like to schedule a NON-URGENT exam.
  • PRESS 7 - if you are a NEW CLIENT and would like to establish a new relationship with our veterinary hospital.
  • PRESS 8 - if you would like to speak with our client services team.

Appointments

Alameda Pet Hospital is now hosting in-person examinations for pets of vaccinated clients on a limited basis. We are also continuing our curbside care. We still require all clients to call or text us upon arrival, even for those who plan to enter our building for their animal’s examination. Masks are required.

When you arrive, please call us at 510-523-1626 and select option 2

-OR-

text the phrase “I’M HERE” to 510-523-1626. Be sure to include your first name, last name, and your pet’s name.

Exams & Non-Urgent Questions

We are utilizing several alternatives to phone calls due to our extremely high call volume. Please reach out to us via email at alamedapetstaff@gmail.com or text us at 510-523-1626 for refill requests, non-urgent questions, or appointment requests.  Please include your full name and your animal’s name when texting us. We will get back to you within 1-2 business days. For non-urgent exams, you may schedule via our Rapport Pet Portal Login.

We require 24 hours notice minimum when canceling an appointment. There may be a fee for a violation of this policy. Please communicate with our staff if you are unable to keep your appointment.

Due to increased demand for services, we require a deposit for new clients. This fee will be applied to the first veterinary visit. If the appointment is canceled more than 24 hours in advance, the funds will be refunded to the card used. If the appointment is rescheduled, the deposit will roll over to the new appointment.

Prescription Refills

If your pet needs a prescription refilled, you might want to try our online pharmacy so that your order can be delivered directly to your home. Medication refill requests may also be submitted via email or text (510-523-1626). Requests received before 12 pm for medications with refills previously authorized will be available for pick-up after 4 pm the same day, otherwise the next day. Medications without previously approved refills must be approved by one of our veterinarians. Please allow an additional business day for approval.

Coronavirus Information

For the very latest information on COVID-19, you can check these sites:

CDC – Centers for Disease Control and Prevention
WHO – World Health Organization
WSAVA – World Small Animal Veterinary Association

Photo of black and white cat

If you need veterinary care for birds, reptiles, or small mammals, click here for Dr. Granzow’s list of local exotic vets.

Office Hours

Monday through Friday:
8:00 am – 6:00 pm
Tuesday and Thursday:
8:00 am – 8:00 pm

Evening hours are exclusively for wellness exams at this time.

Online Scheduling is Back!

Online scheduling is now available for routine examinations and non-urgent concerns. Click on “Rapport Pet Portal Login”; below to access your account. For urgent medical issues, or if you’re unsure if a medical issue is urgent, please call us directly so we may triage your pet.

You can also log in to your Pet Portal account if you want to check your pet’s medical records online. If you don’t have an account yet, you can click on the link below to sign up.

Rapport Pet Portal Login


Contact Us

(510) 523-1626
alamedapetstaff@gmail.com

Alameda Pet Hospital
2275 Buena Vista Avenue
Alameda, CA 94501
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