Alameda Pet Hospital logo
2020 Winner of Alameda Magazine's Best Veterinary Clinic Award.


Cat using cell phone.

Why is it so difficult to get an appointment?

As many of you have experienced, scheduling an appointment in the veterinary industry is not easy. All veterinary hospitals are experiencing higher-than-normal appointment loads. Many new households have adopted pets and emptied out the shelters during the pandemic. There is also a national veterinary shortage, as many veterinarians and team members cut have back their hours to tend to their families, with distance learning and health concerns. Curbside care also takes more time, and appointments have had to be adjusted to account for the added time running out to the parking lot to obtain histories, escort animals, and dispense medications. Please be patient with us as we are doing our best to serve you and your pets.

Please note that we are prioritizing our existing clients for appointments, and we are accepting new clients on a limited basis. For routine wellness and vaccine appointments, we recommend scheduling them months-out. If your veterinarian recommends a consult with a local specialist, we urge you to make these appointments NOW. They, too, are booking out.

When calling in to Alameda Pet Hospital, you can select one of the following options:

  • PRESS 1 - for a medical EMERGENCY or go to the nearest emergency room.
  • PRESS 2 - to CHECK IN for a doctor appointment, tech appointment, or surgical procedure.
  • PRESS 3 - to pick up food or medication or to drop off/pick up a boarding animal.
  • PRESS 4 - to refill medications.
  • PRESS 5 - if you have a follow-up question about a procedure or exam.
  • PRESS 6 - if you are an EXISTING CLIENT and would like to schedule a NON-URGENT exam.
  • PRESS 7 - if you are a NEW CLIENT and would like to establish a new relationship with our veterinary hospital.
  • PRESS 8 - if you would like to speak with our client services team.

Appointments

Alameda Pet Hospital is now hosting in-person examinations for pets of vaccinated clients on a limited basis. We are also continuing our curbside care. We still require all clients to call or text us upon arrival, even for those who plan to enter our building for their animal’s examination. Masks are required.

When you arrive, please call us at 510-523-1626 and select option 2

-OR-

text the phrase “I’M HERE” to 510-523-1626. Be sure to include your first name, last name, and your pet’s name.

Cat standing on a carrier.

Cara’s Corner
By Cara Yanussi, Registered Veterinary Technician

At Alameda Pet Hospital, we require all cats to come to appointments securely contained in carriers. As owners, you have probably noticed there is quite a variety of carriers available on the market. While there are pros and cons to most carriers, there are definitely some that veterinary technicians find cause the least amount of stress when removing your cat for examinations.

1. Size matters.
One of the first things to consider when purchasing a carrier is making sure that it is big enough for your pet. Kittens grow, as we all know. While it may be cute to have a kitten all cuddled up in a small carrier, that tiny carrier will most likely become uncomfortable as the cat grows. Plan to have your cat for a long time and invest in a carrier that will be large enough for a full grown cat.

2. Never put a cat in a carrier without bedding.
Next, always have some type of bedding or layer in the bottom of the carrier. Not only does this give the carrier a more inviting appearance than some cold plastic, a towel or t-shirt or pee pad can soak up any mess a stressed or (car) sick animal may make.

3. Materials.
The two materials available for cat carriers are cloth and plastic. While cloth carriers may seem more comfortable for cats, it is actually not as great as the plastic carriers. Cloth carriers hold onto the smells of messes while plastic carriers are much easier to keep clean.

4. Ease of access and how the carrier opens.
Top-open carriers make it easy to remove a cat without having to try and pull an uncooperative cat through a small door. That is, as you can imagine, super stressful for a cat that is already somewhere they do not want to be.

This model is very easy to use: Petmate 2-Door Dog & Cat Kennel.

This one makes it possible to examine the cat while it stays in the carrier. The top easily slides off: Spree Plastic Carrier at Petco.

This carrier, while it only has one door, also has a top that comes off easily: Aspen Pet Fashion Pet Porter at Petmate.

5. Maintenance.
Keeping your cat carrier in working order may seem simple, but there are a few things people often don’t think about.

Because we are trying to minimize the stress your cat experiences while out of their regular home environment, make sure that any bolts holding the carrier together still turn easily. If any are rusted in place it means we’ll have to either hope your cat walks out of the carrier willingly, or we will have to reach in through the front door and lift the cat out through that small opening.

We also discourage the use of zip ties to keep the carrier closed. Because we can’t replace any that we need to cut, we leave them as is, and are faced with having to lift the cat through the small front door.

If you are traveling on an airplane with your cat, the provider may require that all of the nuts and bolts be in place. Some carriers have as many as 12! Thankfully, in order to keep your cat in the carrier for vet appointments, you only need to make sure the bolts in the corners of the carrier are functioning properly.

Lastly, this article is on a website called Cat Friendly Homes, created by the American Association of Feline Practitioners. It provides tips on how to get your cat more comfortable with their carrier, so that their trip to the veterinarian is less stressful overall: Getting Your Cat to the Veterinarian.

Nutrition & Behavior Information Links

We’ve been getting lots of questions about nutrition and behavior for puppies and kittens. Here are some great links to helpful information:

WSAVA Global Nutrition Committee: Pet food recommendations
The Savvy Dog Owner’s Guide: Nutrition on the internet
The Savvy Cat Owner’s Guide: Nutrition on the internet

Dr. Sophia Yin: Veterinarian, animal behaviorist, author’s blog
Fear Free Happy Homes: Preventing fear, anxiety, and stress in pets
Behavior Vets: Free behavior webinars on demand

Exams & Non-Urgent Questions

We are utilizing several alternatives to phone calls due to our extremely high call volume. Please reach out to us via email at alamedapetstaff@gmail.com or text us at 510-523-1626 for refill requests, non-urgent questions, or appointment requests.  Please include your full name and your animal’s name when texting us. We will get back to you within 1-2 business days. For non-urgent exams, you may schedule via our Rapport Pet Portal Login.

We require 24 hours notice minimum when canceling an appointment. There may be a fee for a violation of this policy. Please communicate with our staff if you are unable to keep your appointment.

Due to increased demand for services, we require a deposit for new clients. This fee will be applied to the first veterinary visit. If the appointment is canceled more than 24 hours in advance, the funds will be refunded to the card used. If the appointment is rescheduled, the deposit will roll over to the new appointment.

Prescription Refills

If your pet needs a prescription refilled, you might want to try our online pharmacy so that your order can be delivered directly to your home. Medication refill requests may also be submitted via email or text (510-523-1626). Requests received before 12 pm for medications with refills previously authorized will be available for pick-up after 4 pm the same day, otherwise the next day. Medications without previously approved refills must be approved by one of our veterinarians. Please allow an additional business day for approval.

Coronavirus Information

For the very latest information on COVID-19, you can check these sites:

CDC – Centers for Disease Control and Prevention
WHO – World Health Organization
WSAVA – World Small Animal Veterinary Association

Photo of black and white cat

If you need veterinary care for birds, reptiles, or small mammals, click here for Dr. Granzow’s list of local exotic vets.

Office Hours

Monday through Friday:
8:00 am – 6:00 pm
Tuesday and Thursday:
8:00 am – 8:00 pm

Evening hours are exclusively for wellness exams at this time.

We will be closed on Labor Day, Monday September 6.

Online Scheduling is Back!

Online scheduling is now available for routine examinations and non-urgent concerns. Click on “Rapport Pet Portal Login”; below to access your account. For urgent medical issues, or if you’re unsure if a medical issue is urgent, please call us directly so we may triage your pet.

You can also log in to your Pet Portal account if you want to check your pet’s medical records online. If you don’t have an account yet, you can click on the link below to sign up.

Rapport Pet Portal Login


Contact Us

(510) 523-1626
alamedapetstaff@gmail.com

Alameda Pet Hospital
2275 Buena Vista Avenue
Alameda, CA 94501
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